A Holistic Commitment to Responsible Hospitality

At Kalima Resort & Spa, Phuket, sustainability is at the heart of everything we do. Our integrated policies reflect a deep commitment to environmental protection, human rights, health and safety, ethical procurement, and quality excellence. Through responsible practices and continuous improvement, we strive to create lasting positive impacts for our guests, our people, our community, and the planet.

 

 ENVIRONMENTAL POLICY

At Kalima Resort & Spa, Phuket, we are committed to operating as a responsible and sustainable hospitality provider by minimizing our environmental footprint and contributing positively to the natural and cultural heritage of Phuket. We acknowledge our responsibility to protect the environment and strive to continuously improve our environmental performance through the implementation of effective policies, practices, and innovations. Our environmental commitments include:

• Reducing Greenhouse Gas Emissions

We aim to reduce our carbon footprint by minimizing emissions from energy, water, waste, and transportation. Our current target is to reduce total greenhouse gas emissions by 30% by 2030, with an annual reduction goal of at least 5%.

• Promoting Energy Efficiency and Renewable Energy

We have implemented comprehensive energy-saving initiatives, including LED lighting, smart room energy controls, motion sensors, and the use of solar energy. We encourage responsible energy use among guests and staff through education and awareness programs.

• Responsible Water Management

We source water from a natural reservoir to reduce strain on municipal water supplies, promote water-saving campaigns, reuse treated wastewater for landscaping, and have installed automatic water fixtures to minimize water consumption.

• Waste Reduction and Recycling

We have established a waste segregation system and have significantly reduced general waste, food waste, and hazardous waste through responsible practices. We partner with initiatives such as FRYCYCLE to convert used cooking oil into sustainable aviation fuel.

• Plastic Reduction and Reusability

We have replaced single-use plastics with refillable amenities, reusable laundry bags, and reusable glass water bottles. Refill stations and reusable tumblers have been introduced to further reduce waste.

• Sustainable Procurement

We prioritize local and environmentally certified suppliers and aim to increase the share of such vendors by 10% annually, supporting the local economy and reducing transport-related emissions.

• Community and Cultural Engagement

We actively participate in environmental and cultural events, support youth education, and collaborate with local organizations in conservation projects, including beach cleanups and tree planting.

• Environmental Education and Awareness

We engage guests, staff, and stakeholders in sustainability efforts through signage, digital platforms, and staff training, encouraging active participation in our environmental goals.

• Compliance and Continuous Improvement

We comply with all relevant environmental regulations and standards and continuously seek innovative ways to improve our performance through monitoring, evaluation, and stakeholder feedback.

 

This policy is supported by our management and applies to all areas of operation at Kalima Resort & Spa, Phuket. We believe that responsible environmental stewardship is essential to the long-term success of our resort, the well-being of our community and the preservation of Phuket’s unique natural beauty for future generations.

 

 HUMAN RIGHTS POLICY

Kalima Resort & Spa, Phuket is committed to respecting and promoting human rights in line with national laws and international principles. We uphold equality, non-discrimination, and human dignity as fundamental values integrated across all areas of our operations.

• UN Guiding Principles

We adopt the UN Framework: Protect, Respect, and Remedy, ensuring:

The state’s duty to protect,

The company’s responsibility to respect,

Access to effective remedies for affected parties.

• Cope of the Policy

The policy applies to:

Employees: Fair employment, inclusion, safety, and diversity

Guests: Non-discriminatory, safe, and respectful services

Business Partners: Ethical labor standards, no forced labor

Communities & Environment: Responsible operations and minimized environmental impact

• Labor Practices

No Forced Labor: No coercion, threats, or withholding of documents

No Child Labor: No underage employment or interference with education

Female Workers: Safe, fair conditions, and equal pay

Migrant Workers: Legal employment, fair contracts, and payment

Health & Safety: Adequate protection and training provided

Equal Opportunity: Fair hiring, promotion, and evaluation

Anti-Harassment: Zero tolerance for violence or abuse

Compensation: Legal and fair wages with transparent records

Working Hours: Clear schedules, breaks, and legal leave

Freedom of Association: Respect for peaceful assembly and feedback

Termination: Fair processes with legal severance

• Risk & Impact Assessment

Regular human rights risk evaluations and due diligence are conducted to prevent and mitigate potential impacts.

• Grievance Mechanism

Multiple channels are available for complaints. All concerns are investigated fairly, with respect for privacy and rights.

• Remediation

Corrective actions are prioritized based on severity and urgency, guided by Human Rights Impact Assessments (HRIA).

• Monitoring

All departments are accountable for human rights within their scope and must report and follow up on violations.

• Disclosure

Human rights performance is published as part of our sustainability reporting on our website and other platforms.

• Awareness & Training

The company ensures all employees and stakeholders are educated on their rights and responsibilities, promoting a shared commitment to human rights.

Commitment to Continuous Improvement

Kalima Resort & Spa, Phuket, is dedicated to regularly reviewing and improving its Human Rights Policy and related practices. We believe that respecting and promoting human rights is essential to sustainable and responsible tourism, and we welcome the cooperation of all stakeholders in upholding these principles.

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 HEALTH AND SAFETY POLICY

At Kalima Resort & Spa, Phuket, we are fully committed to providing a safe, healthy, and supportive working environment for all employees, contractors, guests, and visitors. Our Health and Safety Policy is aligned with local regulations, international standards and our organizational values, ensuring that the wellbeing of our people is always a top priority.

• Commitment to Safety and Occupational Health

We strive to prevent accidents, injuries, and work-related illnesses by identifying, evaluating, and mitigating risks across all areas of our operations. Our objective is to foster a zero-harm culture through continuous improvement and proactive safety management.

• Compliance with Laws and Standards

We comply with all applicable occupational health and safety laws, regulations, and industry best practices. Where appropriate, we exceed minimum requirements in order to ensure the highest standards of safety.

• Safe Working Environment

We maintain a clean and safe workplace for all employees. This includes regular risk assessments, safety audits, appropriate signage, protective equipment, and clear emergency procedures.

• Training and Awareness

All employees receive ongoing health and safety training tailored to their roles and responsibilities. We also conduct regular drills and refreshers to ensure that safety practices are understood and effectively implemented.

• Employee Participation and Responsibility

We encourage all employees to take personal responsibility for their own safety and that of their colleagues. Open communication and reporting of potential hazards, near-misses, or unsafe behavior are actively supported without fear of retaliation.

• Wellbeing and Occupational Health

We promote not only physical safety but also the mental and emotional wellbeing of our staff. This includes access to health services, ergonomic workplace practices, and initiatives that support work-life balance.

• Guest and Visitor Safety

The safety of our guests and visitors is of equal importance. We ensure that all public areas, facilities, and activities are managed with appropriate safety measures, clear instructions, and quick response capabilities in case of emergency.

• Incident Reporting and Investigation

All incidents, accidents, and safety concerns are to be reported immediately and investigated thoroughly to determine root causes and implement corrective and preventive measures.

• Continuous Improvement

We regularly review and update our health and safety practices to reflect operational changes, new risks, employee feedback, and emerging industry trends. This ensures our systems remain robust, relevant, and effective.

Our Pledge

Kalima Resort & Spa, Phuket, is committed to cultivating a culture where safety, health, and wellbeing are fully integrated into our daily operations and long-term strategic objectives. Through shared responsibility, leadership, and continuous improvement, we aim to provide a safe and healthy environment for everyone who enters our premises.

 

 PROCUREMENT & EMPLOYMENT POLICY

At Kalima Resort & Spa, Phuket, we are committed to conducting all procurement and employment activities with integrity, fairness, transparency, and a strong sense of social and environmental responsibility. This policy outlines our guiding principles and practices in the areas of purchasing and workforce management, and supports our broader sustainability and governance commitments.

Procurement Policy

• Ethical and Transparent Procurement

We ensure that all purchasing decisions are made based on objective criteria such as quality, price, service, and sustainability. Our procurement practices are governed by transparency, accountability, and the avoidance of conflicts of interest.

• Support for Local Suppliers

We prioritize sourcing products and services from local suppliers whenever possible, thereby supporting the local economy and reducing the environmental impact of transportation. Annually, we aim to increase local supplier engagement to further contribute to Phuket’s sustainable development.

• Environmentally Responsible Purchasing

We favor suppliers who demonstrate a commitment to environmental responsibility, including those with relevant sustainability certifications or eco-friendly practices. Our goal is to increase the number of such suppliers by 10% annually as part of our sustainable procurement strategy.

• Fair Treatment of Suppliers

All suppliers are treated with fairness and respect. We expect our suppliers to comply with applicable labor, environmental, and human rights laws, and to uphold ethical business practices aligned with our values.

Employment Policy

• Equal Opportunity and Non-Discrimination

We are an equal opportunity employer. Employment decisions are based solely on merit, qualifications, and business needs, without regard to race, gender, age, religion, nationality, disability, or any other protected status.

• Fair Labor Practices

We comply with all applicable labor laws and uphold the rights of our employees, including fair wages, reasonable working hours, and a safe, respectful workplace. Forced labor, child labor, and any form of exploitation are strictly prohibited.

• Professional Development and Training

We invest in continuous training and development to support our employees’ personal and professional growth. This includes skills enhancement, leadership development, and awareness of sustainability and service excellence.

• Employee Engagement and Wellbeing

We strive to foster a positive work environment where all employees feel valued, respected, and motivated. Health, safety, and wellbeing are prioritized, and employee feedback is actively encouraged to improve working conditions and morale.

• Diversity and Inclusion

We believe that diversity strengthens our team. Our recruitment and promotion practices aim to build a workforce that reflects a wide range of backgrounds, experiences, and perspectives.

Our Commitment

Kalima Resort & Spa, Phuket is dedicated to responsible procurement and employment practices that reflect our core values and contribute to the wellbeing of our people, community, and environment. We expect all stakeholders including suppliers, partners, and employees to align with these principles in support of our shared vision for a sustainable and inclusive future.

 

 QUALITY ASSURANCE POLICY

At Kalima Resort & Spa, Phuket, we are committed to delivering exceptional service and high-quality experiences that meet and exceed the expectations of our guests, business partners, and stakeholders. Our Quality Assurance Policy serves as a guiding framework to ensure consistency, excellence, and continuous improvement in all aspects of our operations.

• Commitment to Excellence

We are dedicated to providing the highest standards of service, hospitality, facilities, and guest experiences. Our commitment to quality is reflected in every department, from front-of-house services to behind-the-scenes operations.

• Guest Satisfaction

Guest satisfaction is at the heart of our quality strategy. We actively seek and evaluate guest feedback through multiple channels including direct communication, online travel agent reviews, online review, guest’s surveys, social media and TrustYou (online review analytics platform) in order to identify areas for improvement and ensure responsive and effective service delivery.

• Continuous Improvement

Quality is not a one-time achievement but a continuous journey. We regularly review and refine our processes, services, and facilities to enhance performance, maintain competitiveness, and uphold excellence. All team members are encouraged to participate in quality improvement initiatives and share innovative ideas.

• Compliance and Standards

We operate in full compliance with applicable legal, regulatory, and industry standards. Kalima Resort & Spa, Phuket also aligns its practices with national and international quality benchmarks, including hospitality certifications and environmental management systems where applicable.

• Staff Training and Development

Our employees play a critical role in delivering quality service. We invest in regular training and development programs to equip our team with the necessary skills, knowledge, and mindset to consistently meet service excellence standards and uphold our brand values.

• Supplier and Partner Standards

We work closely with suppliers and service providers to ensure that the products and services delivered meet our quality expectations. Suppliers are selected and evaluated based on their reliability, quality assurance processes, and alignment with our standards.

• Internal Audits and Quality Control

We conduct regular internal audits and quality control assessments across all departments to monitor performance, ensure compliance, and identify opportunities for improvement. Corrective actions are implemented promptly to maintain service consistency and operational integrity.

Our Commitment

Kalima Resort & Spa, Phuket is devoted to creating memorable and outstanding experiences through an unwavering commitment to quality in all that we do. Through our core values principle of hospitality, integrity, collaboration, ownership, innovation and sustainability, we aim to set a benchmark for excellence in the hospitality industry.